> For the complete documentation index, see [llms.txt](https://help.rhythms.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rhythms.ai/workspace-settings-and-administration/troubleshooting-and-support.md).

# Troubleshooting and Support

Find solutions for login issues, troubleshooting errors, and accessing Rhythms support.

## **I’m having trouble logging in to Rhythms. What should I do?**

If you can’t log in, try the following steps:

1. **Check the email address you are using** – Rhythms has no passwords. Enter the email address your Rhythms account was created with to receive a one-time code, or use **Continue with Google**, **Microsoft** or **Slack** with an account on that same email. If your company uses **single sign-on (SSO)**, entering your work email sends you to your identity provider automatically. See [Sign in to Rhythms](/getting-started/basics/sign-in-to-rhythms.md).
2. **Confirm your access** – Reach out to your **Rhythms admin** to check if you have been **provisioned as a user** in your organization. If you are not yet added, your admin can assist with account setup.
3. **Try an incognito window** – If the issue persists, try logging in using a private/incognito browser window. If this works, you may need to clear your browser’s cache and cookies to resolve any session-related issues.
4. **Contact support if needed** – If you still cannot access your account, you can reach out to **Rhythms support** using the **Help link in the product** or by emailing [**support@rhythms.ai**](mailto:support@rhythms.ai). When contacting support, provide details about your issue, such as error messages or any troubleshooting steps you've already tried, so we can assist you quickly.

## **What if I encounter an error or something isn’t working correctly on the platform?**

If you run into a bug, error message, or unexpected behavior in Rhythms, try the following:

1. **Refresh or log out and back in** – A quick reset can resolve many temporary issues. Also, ensure you’re using an up-to-date browser.
2. **Check the Help Center** – Browse this help portal or our documentation for troubleshooting steps. Some issues, like missing permissions or required configurations, may already be covered.
3. **Check if it’s a known issue** – Ask teammates if they are experiencing the same issue. If it seems widespread, visit\*\*[status.rhythms.ai](https://status.rhythms.ai)\*\* to check for any service disruptions or updates.
4. **Document the issue and contact support** – Take note of what you were doing when the error occurred, copy any error messages, and capture screenshots if possible. Then, reach out to [**support@rhythms.ai**](mailto:support@rhythms.ai) or use the **Help link in the product** to report the issue. Providing details will help our team investigate and resolve it quickly.

## **What support and training resources does Rhythms provide?**

Rhythms offers comprehensive support to help you maximize the platform’s value. Our **white-glove** onboarding service ensures a smooth transition, including dedicated migration support for Microsoft Viva Goals, so you can get started without disruptions. Our team will assist with workflow setup, **best practices**, and **tailored training** to ensure seamless adoption across your organization.

For self-service learning, we provide an extensive **Help Center**, including **guides, tutorial videos, and documentation** to support teams at their own pace. Additionally, we can arrange **live training sessions or webinars** upon request to help teams understand and utilize Rhythms effectively.

If you need assistance, our **support team is available through multiple channels**:

* **In-product chat support** for quick help while using Rhythms
* **Email support** at [**support@rhythms.ai**](mailto:support@rhythms.ai) for detailed inquiries
* **Help Center** for documentation and troubleshooting

For enterprise customers, we offer **dedicated customer success support**, including a **customer success manager** or **strategic reviews** to ensure you are getting the most value from Rhythms.

We’re always open to feedback! Whether you have a **feature suggestion or need assistance**, don’t hesitate to reach out. Our goal is to ensure your **organization succeeds with Rhythms**, and we’re here to support you every step of the way.


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