I’m having trouble logging in to Rhythms. What should I do?
If you can’t log in, try the following steps:
Check your credentials – Ensure you are using the correct email/username and password. If your company uses single sign-on (SSO), make sure you’re selecting the right login method (e.g., logging in through your corporate account).
Confirm your access – Reach out to your Rhythms admin to check if you have been provisioned as a user in your organization. If you are not yet added, your admin can assist with account setup.
Try an incognito window – If the issue persists, try logging in using a private/incognito browser window. If this works, you may need to clear your browser’s cache and cookies to resolve any session-related issues.
Contact support if needed – If you still cannot access your account, you can reach out to Rhythms support using the Help link in the product or by emailing [email protected]. When contacting support, provide details about your issue, such as error messages or any troubleshooting steps you've already tried, so we can assist you quickly.
What if I encounter an error or something isn’t working correctly on the platform?
If you run into a bug, error message, or unexpected behavior in Rhythms, try the following:
Refresh or log out and back in – A quick reset can resolve many temporary issues. Also, ensure you’re using an up-to-date browser.
Check the Help Center – Browse this help portal or our documentation for troubleshooting steps. Some issues, like missing permissions or required configurations, may already be covered.
Check if it’s a known issue – Ask teammates if they are experiencing the same issue. If it seems widespread, visitstatus.rhythms.ai to check for any service disruptions or updates.
Document the issue and contact support – Take note of what you were doing when the error occurred, copy any error messages, and capture screenshots if possible. Then, reach out to [email protected] or use the Help link in the product to report the issue. Providing details will help our team investigate and resolve it quickly.
What support and training resources does Rhythms provide?
Rhythms offers comprehensive support to help you maximize the platform’s value. Our white-glove onboarding service ensures a smooth transition, including dedicated migration support for Microsoft Viva Goals, so you can get started without disruptions. Our team will assist with workflow setup, best practices, and tailored training to ensure seamless adoption across your organization.
For self-service learning, we provide an extensive Help Center, including guides, tutorial videos, and documentation to support teams at their own pace. Additionally, we can arrange live training sessions or webinars upon request to help teams understand and utilize Rhythms effectively.
If you need assistance, our support team is available through multiple channels:
In-product chat support for quick help while using Rhythms
Email support at [email protected] for detailed inquiries
Help Center for documentation and troubleshooting
For enterprise customers, we offer dedicated customer success support, including a customer success manager or strategic reviews to ensure you are getting the most value from Rhythms.
We’re always open to feedback! Whether you have a feature suggestion or need assistance, don’t hesitate to reach out. Our goal is to ensure your organization succeeds with Rhythms, and we’re here to support you every step of the way.